Evening all,
I wondered if anyone would/could kindly send me the training materials provided by ScotRail for the conductor assessment day please.
I have recieved the CSS document as an attachment with the Atrium Court info email but the resources that were supposed to follow...haven't. Just keen to make a start ahead of my trip to Glasgow.
Thanks.
Good luck. I hope it goes well. Practice as much as possible. I did the assessment booklet and free online tests with OPC (Google it) plus the train drivers' dots training from a book I got off Amazon, as well as the Group Bourdon tests online that are linked elsewhere on this forum. I also bought psychometric tests books from Amazon but didn't find those useful.
At the assessment centre, they also give you a practice run of each test and allow you to ask questions on the practice tests, so that's really useful. Mostly, it's about managing your nerves on the day. You will not finish the pages of the concentration test (pages of symbols that you need to identify and mark off). They do not expect you to finish that - they are looking for accuracy rather than completion.
For the other tests, such as the customer service one - they said you just select the answer you think is best. I queried this, because I said you might want to give the customer a new shirt, plus, tie, plus money off voucher (or whatever) but that might not be good for the business (which has to operate on a profit) but they said, "don't think about the business, just think about the best scenario for the customer." For the other tests, where they asked questions based loosely on rules, it is really difficult to complete them all in the time, but it is do-able. That said, the guy next to me said on the day that he didn't complete any of his tests and he still got through (I saw him at training), so just do what you can and try not to panic.
Best of luck! Let us know how you get on.