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The ORR have today published a review into how online retailers present fees (such as booking fees, share of saving/finder fees and fulfilment fees) to consumers. Link to full text: http://www.orr.gov.uk/sites/default/files/2023-12/online-ticket-fees-transparency-report.pdf (also attached)...

Wouldn't most customers use the Central or Elizabeth Lines for this journey? Or hell, not rely on a fixed link at all and take a timetabled train? Anyone know the reasoning it's not a TUBE fixed link?

What were TfL thinking? Are tourists just meant to know that this is Bond Street? There's nothing on the station webpage to explain what's going on either.

I'm looking at this service (VT362000 VT7175) which ran on Wednesday: https://www.realtimetrains.co.uk/service/gb-nr:L33700/2023-08-30#allox_id=0 - RTT shows it had 11 coaches. Can someone please confirm I'm understanding this correctly: 390129 is a refurbished pendolino I believe coaches C...

Mod Note: Posts #1 - #20 originally in this thread. As someone who sadly has to travel with Chiltern, often quite late at night, in my experience it's very common that the train sits at the platform unadvertised for no legitimate reason, long after it has been serviced by cleaning staff (who -...

At present, there is a right to travel and pay-on-board/at the first opportunity where ticket issuing facilities are not functioning and the customer does not hold a ticket. To my knowledge, there is no such right in the Conditions of Travel for the customer who purchases from a Train Operating...

S&B => Scheidt & Bachmann, a TVM (ticket vending machine) manufacturer I found some videos on YouTube from S&B showing a new TVM user interface currently in use in a prototype being built: Not completely sure quite what to make of this, it does look a little bit like someone discovered the...

Anyone else having trouble this afternoon getting availability / making reservations? 1686568761 Edit: 1217: Looks like it may have recovered now.

https://www.orr.gov.uk/search-news/orr-appoints-provider-and-strengthens-rail-ombudsman-scheme-passengers Awarded straight back to the incumbent supplier.

Yesterday (20/04/2023) I purchased a 16-25 Railcard from LNER. It was advertised as valid for "1 year" on LNER's website. When I added it to my device, it had an expiry of 19th April 2024. Presumably the (undocumented!) logic here is 365 day validity, 2024 being a leap year. I believe the spec...

I'm reading the Ts and Cs here: https://www.trenitalia.com/content/dam/tcom/allegati/trenitalia/condizioni-generali-di-trasporto/parte-iii---trasporto-regionale/4-Tipologia_dei_titoli_di_viaggio-Utilizzo_convalida_e_validita.pdf Does this type of ticket ("Ordinaria" in-app) count as a...

This one is a hypothetical. NRCoT condition 3.3 states: Does a counted place reservation suffice for this condition? If so, am I entitled to a seat with my counted place reservation? If I am, and I try to board a service for which my counted place reservation is valid - but I am unable to...

Context: https://openai.com/blog/chatgpt/ https://arstechnica.com/information-technology/2022/12/openai-invites-everyone-to-test-new-ai-powered-chatbot-with-amusing-results/ OpenAI have announced their latest model designed for emulating engaging, human-like conversations. The online interface...

Scenario: Original ticket purchased as E-Ticket, and used to enter compulsory ticket area (scanned at gateline) to gain access to platform New ticket purchased on platform prior to departure of service, also as an E-Ticket Old ticket is not used for any travel whatsoever - eTVD scan history...

I have a Bahncard expiring in late Nov but no desire for the auto renew. Has anyone successfully used the online form to request a cancellation on one of these? The site seems broken to me.

These guys appear to be "selling" UK rail tickets via their site (along with European rail tickets). Internet is full of 1 star reviews. There is no way the website could've passed accreditation, it can only sell tickets for about 5 UK stations; no support for railcards, ability to buy tickets...

I've been testing this railcard recently with 2 adults, 1 child. I'd expect the child to receive 60% discount, the adults to both receive 34% off. Looking at SDS, Leamington Spa - Coventry Arena. This seems to be .. variably handled across accredited booking sites. Assertis ("Railsmartr") -...

Using "discriminate" very loosely here but I'm interested in (National Rail) stations with gatelines where there is at least one gate that accommodates customers holding CCST (orange credit-card sized) tickets but not barcoded tickets (I don't really care about ITSO for this discussion), meaning...

Is it me or are the static pages that display restriction codes just completely broken at the moment? It should literally be a page with some static text on it describing a ticket's restrictions. How do you screw up something so basic that pax will be relying on en-route? You could literally...

http://www.plusbus.info/offers And yet.. Is this likely to be a problem with West Midlands Railway? Do other TOCs honour this promotion? Edit: This appears to be caused by the railcard.. Adding the 16-25 railcard bumps up the price of the PLUSBUS ticket. If you try and buy a ticket...